Privacy Policy

1. Introduction & Scope

Tulip Diagnostics (P) Ltd. (“we,” “our,” or “us”) is dedicated to safeguarding your privacy and ensuring the security of your personal data. This Privacy Policy outlines the types of information we collect when you access our website, educational portal, and diagnostic learning modules, and describes how we handle, process, and protect that data in accordance with applicable global and national data protection laws.

By accessing or using the Tulip Diagnostics e-Learning portal and related services, you acknowledge that you have read, understood, and agreed to the practices outlined in this policy.

2. Information We Collect

We collect personal and professional information necessary to deliver educational materials, provide product technical support, and maintain portal security. This includes:

• ◆ Personal Identifiers: Name, professional title, organization, laboratory or institutional affiliation, email address, postal address, and contact phone number.
• ◆ Account & Training Data: Login credentials, e-learning module completion progress, assessment scores, course certificates, and inquiries submitted through support channels.
• ◆ Technical & Usage Data: Internet Protocol (IP) address, browser type and version, operating system, referring URL, time spent on specific modules, and device identifiers.
• ◆ Cookies & Local Storage: Essential session cookies and functional tracking parameters used to preserve login state and preferences.

3. How We Use Your Information

The information collected is used strictly for legitimate business and educational purposes, including:

• ◆ Delivering, maintaining, and enhancing our diagnostic training and e-learning curriculum.
• ◆ Authenticating authorized users and managing secure access to restricted educational materials.
• ◆ Responding to technical queries, product inquiries, and customer support requests.
• ◆ Generating aggregated, non-identifiable usage analytics to improve curriculum effectiveness and portal performance.
• ◆ Complying with regulatory obligations, statutory audits, and industry standards applicable to medical and diagnostic device manufacturing.

4. Legal Basis for Processing Data

We process personal data on the following lawful grounds:

• ◆ Consent: When you voluntarily register, subscribe to technical updates, or submit inquiries.
• ◆ Contractual Necessity: To fulfill training commitments and provide access credentials under institutional agreements.
• ◆ Legitimate Interests: To protect network security, prevent unauthorized access, and improve our diagnostic educational offerings.
• ◆ Legal Compliance: To satisfy mandatory statutory reporting and quality assurance records.

5. Information Sharing & Disclosure

We may share information only in the following limited situations:

• ◆ Authorized Service Providers: Trusted third-party vendors who assist with cloud hosting, server infrastructure, and IT maintenance under strict non-disclosure obligations.
• ◆ Legal & Regulatory Authorities: When required by applicable law, subpoena, court order, or governmental regulation to protect public health and safety.
• ◆ Corporate Affiliates: Intra-group sharing among Tulip Diagnostics divisions solely for unified administrative and educational management.

6. Data Security & Storage

We implement rigorous technical and organizational security measures to protect your personal data against accidental loss, unauthorized access, alteration, and unlawful disclosure. These measures include TLS/SSL data transmission encryption, role-based access control, periodic vulnerability assessments, and secure server hosting environments.

7. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including the completion of training programs, resolution of inquiries, and satisfaction of applicable medical regulatory record-keeping standards. When data is no longer required, it is securely deleted or anonymized.

8. Your Rights & Choices

Depending on your jurisdiction, you are entitled to several rights concerning your personal information:

• ◆ Right to Access: Request a copy of the personal data we hold about you.
• ◆ Right to Rectification: Request correction of inaccurate or incomplete records.
• ◆ Right to Erasure: Request deletion of your personal data, subject to legal and regulatory retention obligations.
• ◆ Right to Withdraw Consent: Revoke consent for communications or optional data processing at any time.

9. Third-Party Links & Services

Our e-learning portal may contain references or links to external scientific publications, regulatory portals, or affiliated resources. Tulip Diagnostics is not responsible for the privacy practices or content of third-party websites. We encourage you to review their respective privacy policies when navigating away from our portal.

10. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect enhancements to our training portal or modifications to relevant legal requirements. Any revisions will be published on this page with an updated “Last Updated” date. Continued use of our portal following the posting of updates constitutes your acceptance of the revised terms.

11. Contact & Grievance Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to our privacy office: